Upway sells electric bikes with a one-year warranty. The warranty guarantees the bike has no defects in materials or workmanship under normal use for twelve months from the purchase date by the original buyer. Another way to protect your electric bike is with e-Bike insurance, which we offer through our partners at Sundays at the time of purchase.
What Do Reviews Say About Buying Refurbished E-Bikes Online in the US?
Written by: Rémy Rossi | October 7, 2025 | Time to read 4 min
Many riders have already opted to buy refurbished e-Bikes online— here’s what they say about the pros, cons, and who to trust.
More about the Author: Remy Rossi
Rémy Rossi is a bike writer, mechanic, and educator who got his start in community-based bike shops and co-ops. With a decade in the industry, he still wrenches on bikes when he can and plays bike polo on a fixie.
If you’re considering purchasing a refurbished electric bike online, you’re not alone. In fact, tons of riders have already chosen certified pre-owned models as their preferred ride. But compared to buying brand-new, opting for a refurbished e-Bike comes with a few considerations to ensure you’re getting the best deal possible. Many customers have described their experiences and already reviewed the most popular and reputable platforms. Upway has a 4.6/5 rating across 16,284 Trustpilot reviews. So, here’s what your fellow riders are saying about the best place to buy refurbished e-Bikes online.
👋 Do you know Upway?
Upway is your go-to destination for buying and selling e-Bikes online. Find your next e-Bike at up to 60% off retail, available in new or like-new condition.
What are the pros & advantages of refurbished e-Bikes?
- Potential for significant savings: Buying refurbished reduces the cost of an e-Bike compared to its original retail price. For example, Upway offers savings of up to 60% on models from the top brands.
- Get a better e-Bike, for less: American e-Bike buyers appreciate the fact that their budgets can go farther when buying a refurbished model, meaning they can enjoy higher quality e-Bikes with better components from premium brands like Bosch.
- Certain retailers provide warranties: Refurbished doesn’t just mean “used”. E-Bikes are professionally inspected and certified, with retailers like Upway that stand behind the quality of their products with warranties for peace of mind.
What are the cons & risks of buying refurbished e-Bikes?
Opting for a refurbished electric bike does come with some caveats, though. Buying from trusted platforms largely removes these risks, but here’s what you should know no matter where you’re browsing:
- Undisclosed damage: If the reconditioning process isn’t up to snuff, there could be hidden damage to the frame or malfunctioning components. Electrical issues are especially difficult to diagnose without proper expertise and equipment.
- Old batteries: Batteries wear out over time and decrease in range. Upway ensures all e-Bikes have at least 80% of their original capacity, but when buying elsewhere, be sure to check the health of the battery to avoid an expensive replacement so soon.
- Buying without guarantees: Local listings like Facebook Marketplace or Craigslist don’t offer guarantees or warranties to protect your bike from issues or defects, leaving you on the hook.
💸 Do you want to sell your electric bike?
What are the best reviewed refurbished e-Bike platforms?
A handful of online platforms have gained riders’ trust with good reputations for quality and customer service:
- Upway: Specializes in refurbished new and pre-owned e-Bikes from top brands like Cannondale, Rad Power, Gazelle, and Giant. Backed by thousands of 5-star Trustpilot reviews (4.6/5) and includes professional inspection, certification, and a 1-year warranty.
- Buycycle: Marketplace for pre-owned bikes and e-Bikes with a 4.5/5 Trustpilot rating from 9,000+ reviews. There are listings from both private and commercial sellers.
- The Pro’s Closet: Focuses on premium used bikes and components. Rated 4.3/5 on Trustpilot from over 200 reviews. TPC offers a 30-day satisfaction guarantee and return policy, though no warranties on used models.
What should you check when buying refurbished?
- Buy from a trusted seller: Reputable, well-known online marketplaces provide additional vetting and inspections, including strong customer feedback for an enjoyable purchasing process you can trust.
- Prioritize a warranty: Buy a refurbished bike that’s covered by a warranty, or ensure the existing warranty can be passed in full or partially to you as the new owner. Upway’s comprehensive certification process provides a fresh warranty on the used e-Bike.
- Expect a detailed inspection report: Ask for an assessment of the bike that describes its condition, past ownership, repairs, and important metrics such as miles ridden, battery health, and charge cycles. Upway includes a full inspection report on every model.
- Inspect for damage: Examine the bike closely to identify any signs of damage or excessive wear. Structural damage is a dealbreaker, while cosmetic blemishes should be photographed properly in the online posting.
Explore the best deals refurbished e-Bikes at Upway!
Frequently Asked Questions
What is the warranty on Upway bikes?
Where does Upway get its bikes?
Upway sources its electric bikes from a variety of channels. We get many of our bikes directly from manufacturers that have bikes they want to send, overstock, or last year’s models. We also receive e-Bikes from bike shops across the country and individuals looking to give their used e-Bikes a second life.
How much do electric bikes cost?
A good-quality electric bike usually costs between $2,000 and $4,000 at retail, though premium models can run much higher. At Upway, you can find both new and pre-owned e-Bikes from leading brands—often at discounts of up to 60%!
Key Takeaways
- Refurbished e-bikes offer big savings: Up to 60% off top brands, with professional inspection and certification.
- Trusted platforms matter: Upway, Buycycle, and The Pro’s Closet lead in customer satisfaction and reliability.
- Check warranties and reports: Ensure battery health, inspection details, and protection against defects.
