Each customer is limited to 1 free return under the 14-Day Money Back Guarantee program. Each subsequent return is subject to a $250 fee.
Upway's 14-Day Money Back Guarantee
At Upway, we believe buying a bike should be as easy and stress-free as riding it. That’s why we’re proud to offer our 14-Day Money Back Guarantee. From the moment your bike arrives at your doorstep, you have 2 full weeks to fall in love with it - or let us know if it’s not the right fit for you. As long as you notify us before 8 PM ET on the 14th day, we’ll make the return process smooth, simple, and hassle-free.
Money back guarantee detaiLS
How long can I return the bike?
You have 2 full weeks from the delivery date to decide if the bike is right for you. Just notify us by 8 PM ET on the 14th day to initiate your return.
What does the refund cover?
The Money Back Guarantee is exactly like it sounds - once the bike is back in our UpCenter, we'll refund the total cost of the bike (excluding any shipping fees).
How does return shipping work?
Keep your original packaging and repack the bike for return shipping. We’ll send you a prepaid shipping label and arrange a convenient pick-up time.
How long can I return the bike?
Yes! Your bike must be in the same condition as when it was sold and have less than 10 miles added to the odometer to qualify for a return.
Can I exchange my bike?
Absolutely! We’ll issue a discount code equal to the bike’s purchase price to use on your next order. Make sure to schedule a call with our experts to ensure your next bike is the perfect fit!
Why Wait? Ride Risk-Free Today
At Upway, we believe that confidence in your purchase is everything. That’s why we’ve made our Money Back Guarantee clear, simple, and customer-friendly. Whether you’re buying your first bike or upgrading to your dream ride, we want you to feel great about your choice. Ride it. Love it. Or send it back—no questions asked. With Upway, you’re always in control.
All shipping fees are nonrefundable and the Money Back Guarantee includes only the price of the bike & any taxes paid during the initial purchase.
To initiate a return or exchange during your 14-Day Money Back Guarantee, please use the chat function on our website or send us an e-mail to helpdesk@upway.shop. The team will respond with a form to schedule a pick-up from your address. If you would like to exchange your e-bike, please contact us before placing an order on a new bike.
In addition to Upway's 14-Day Money Back Guarantee, every bike comes with a complimentary limited warranty that is valid for the first 365 days!
Frequently asked questions
How many times I can use the 14-Day Money Back Guarantee?
What if my bike isn't shipped yet?
If you're bike hasn't shipped, you might be eligible to get a full refund, including all the shipping fees. For this, you need to notify us via helpdesk@upway.shop before 8 AM the next business day after the order is placed that you'd like to cancel the purchase. Cancellations done after 8 AM the next business day are treated as returns.
Still have questions? We’re here to help!
Our team of US-based experts is available 7 days a week to help you get the best price for your electric bike.