Upway has partnered with Extend to offer our customers additional product protection for their bike. Extend provides enhanced protection as a service and is used by industry-leading bike brands. Extend allows customers to purchase product protection on their bike from Upway that is longer and has additional coverage than the included warranty.
Protect your
new e-Bike
Enjoy peace of mind and ride with confidence with our protection plans
Discover our protection plans
Your e-Bike purchase comes with a 1-year limited warranty from Upway. Extend provides affordable extended protection for your bike after our warranty expires with a modern, and easy to understand process, as well as accidental damage not covered by our warranty from day one.
Upway's 1-year warranty
Included
Failure protection
A professional bike mechanic has repaired, inspected, and certified your electric bike, meaning we are happy to offer a 1-year warranty on the battery, the motor, and the electronics.
Claims
If your e-Bike stops working, contact us via email. We'll help you remotely, point you to a bike shop near you or repair your electric bike from our workshop.
Add extra protection up to 3 years with
Accidental damage and failure protection
Your e-Bike is covered from day 1 in case of accidental damage (including road hazards and collisions, not including motor vehicles) and when the regular use of your ride over time results in failure, including batteries.
Hassle-free claims and product repairs
If your e-Bike stops working, Extend will repair or replace it. 24/7 online support. No fees. No deductibles.
What if my e-Bike stops working?
Life happens. Extend has you covered from accidental damage as well as mechanical and electric failure starting from day one of your chosen term.
HOW IT WORKS
File a claim online on Extend's customer portal or give them a call. Once approved, you'll be routed to the appropriate service network for repair.
Frequently asked questions
What is Extend?
What are the differences between Upway's warranty and Extend Product Protection?
You can purchase an Extend plan for 1, 2, or 3 years. Upway’s warranty is only active for 1 year. Extend’s coverage includes accidental damage (such as road hazards and crashes not including motor vehicles) starting on day one, as well as mechanical and electric failure after the manufacturer’s warranty expires.
How do I purchase Extend Product Protection?
You can purchase an Extend plan on Upway's website when purchasing a bike. Upon purchase, you will be sent a confirmation email with your plan details.
Can I add an Extend plan at a later date?
After purchasing your bike, you have a 30-day window to add Extend Product Protection. After this period, you will no longer be able to purchase an Extend plan.
How much does an Extend plan cost?
The plan price is calculated based on the cost of the bike you’re purchasing, as well as the selected term length.
Do I contact Upway or Extend?
If you experience accidental damage at any point, contact Extend. If you’ve experienced mechanical or electric failure within the first year, contact Upway. After, Extend can help through the duration of your Extend plan term length.
How do I file a claim with Extend?
Simply contact Extend online 24/7 or by phone at (877) 248-7707. Most issues are resolved in minutes and after approval, Extend will direct you to the closest service vendor to get your problem fixed. If the problem can’t be resolved, you will receive a refund for the amount you initially paid for your bike.