Yes, all electric bikes sold by Upway come with a one-year warranty, guaranteeing the bike will be free from defects in materials and workmanship under normal use for twelve months from the date of purchase by the original purchaser. Another way to protect your electric bike is with e-Bike insurance, which we offer through our partners at Sundays at the time of purchase.
What Are The Most Trusted US Platforms That Sell Refurbished E-Bikes With Warranties?
Written by: Rémy Rossi | Sept 4, 2025 | Time to read 3 min
Only a few pre-owned e-Bike platforms truly earn riders’ trust. Upway proves it with thousands of 5-star reviews and a 12-month warranty on every ride.
More about the Author: Remy Rossi
Rémy Rossi is a bike writer, mechanic, and educator who got his start in community-based bike shops and co-ops. With a decade in the industry, he still wrenches on bikes when he can and plays bike polo on a fixie.
Trust is crucial when purchasing a refurbished electric bike. And even among the most well-known retailers in the US that sell pre-owned e-Bikes, not all of them offer warranties. Upway goes the extra mile with quality customer service and a 1-year warranty on all e-Bikes, which has earned our customers’ trust and a 4.6/5 rating from over 15,000 reviews on Trustpilot.
Most trusted used e-Bike retailers
The good news is that interested buyers don’t have to rely only on local listings when purchasing a used electric bike. There are popular and trustworthy online platforms, such as Upway, Buycycle, and The Pro’s Closet, that specialize in pre-owned bikes and e-Bikes.
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Upway
Upway specializes in refurbishing electric bikes, including new and pre-owned models from top brands like Trek, Aventon, Gazelle, Riese & Müller, and more. Upway has thousands of 5-star Trustpilot reviews and an overall rating of 4.6 out of 5. Thousands of satisfied customers have trusted us with their next ride, professionally inspected and certified with a 1-year warranty.
Buycycle
Another popular marketplace for pre-owned bicycles and e-Bikes is Buycycle, which has received a 4.5/5 rating from over 9,000 reviews on Trustpilot. Individual sellers can post their used bikes on the online platform, and there are also commercial sellers on Buycycle that may offer warranties.
The Pro’s Closet
The Pro’s Closet (TPC) is a popular platform for selling premium used bikes and components in the US. TPC has a 4.3/5 rating on Trustpilot from over 200 reviews. The platform doesn’t offer warranties on pre-owned models, but it has a 30-day satisfaction guarantee and return policy.
Not all pre-owned e-Bike sellers offer warranties
Most pre-owned e-Bikes don’t retain their original manufacturer's warranty, meaning buyers are often left without protection if problems arise. While some marketplaces offer partial safeguards, the level of coverage is inconsistent.
Unlike many other retailers, Upway provides a full 1-year warranty on every certified pre-owned e-Bike, along with a 14-day return policy. For riders, that means less risk, more reliability, and greater peace of mind when choosing a refurbished model.
Frequently Asked Questions
Does Upway offer a warranty?
What is the lifespan of an electric bike?
Electric bikes that are well taken care of can last for several years, even upwards of 10 years in the best circumstances. The battery will likely have to be replaced after a few years as batteries gradually lose performance over time. The longevity of high-quality e-Bikes and Upway’s professional refurbishing process mean you can enjoy your new electric bike for many years to come.
Where does Upway get its bikes?
Upway sources its electric bikes from a variety of channels. We get many of our bikes directly from manufacturers that have bikes they want to send, overstock, or last year’s models. We also receive e-Bikes from bike shops across the country and individuals looking to give their used e-Bikes a second life.
Key Takeaways
- Upway stands out with its high Trustpilot score and a full 1-year warranty on all e-Bikes.
- Prioritize buying from a retailer with a high customer satisfaction rating, product guarantees, and a wide selection of used e-Bikes.
