Shipping explained
Buying a new e-bike is an exciting step, and we’re here to ensure it’s as smooth as possible. Shipping e-bikes can be complex, but at Upway, we’ve mastered the process to deliver your bike efficiently and securely. We’ll keep you informed every step of the way, so you’re never in the dark. And if anything unexpected happens, our Shipping Protection has you covered, giving you peace of mind from start to finish.
Cheapest & fastest shipping method!
It takes a few minutes to get the bike up & running, but Upway provides all the instructions and tools that you need! You just have to attach the handlebar & the front wheel, screw on the pedals and you're ready to hit the road!
Assembly Time
15 minutes
Cost
$99
Time for Arrival
Approximately 1-6 business days
Our Carrier Partners
FedEx
15-Minute Assembly option is not available or all of our bikes, as some bikes don't allow the disassembly needed in a way that keep the bike secure. For additional information, take a look at the FAQ section in the bottom of this page.
The most convinient shipping method with bikes coming almost fully assembled!
It takes less than 5 minutes to get the bike ready for adventures, just screw on the pedals & straighten the handlebar and you're ready to go!
Assembly Time
5 minutes
Cost
$149/199 depending on your location
+ $49 for express
Time for Arrival
Approximately 1-6 business days
Our Carrier Partners
Fedex Freight & SEKO
For additional information, take a look at the FAQ section in the bottom of this page.
All damages caused by shipping are fully covered by Upway's Shipping Protection that's offered without any additional cost.
To access our Shipping Protection, there's no need to ship the bike back to us, but we will find a local bike shop that will take care of it.
If you're unhappy with your bike, Upway offers a 14-day Money Back Guarantee to make sure you'll get a bike that you love.
Where is my tracking link?
Our UpCenter is only open on weekdays, and we generally ship out 1-2 business days after your order has been placed. This is to give our team ample time to properly test and pack your bike. If you have not received your tracking link by 7pm EST 2 business days after placing your order, feel free to reach out to our customer support team via chat or helpdesk@upway.shop.
Why is my tracking link not updating?
With shipping services, updates are provided when packages switch between trucks/terminals. However, with freight shipping, it can sometimes be 2-3 business days until an update arrives. If you have not seen an update after 3-4 business days, feel free to reach out to our customer support team via chat or helpdesk@upway.shop for us to check with the shipping carrier.
What if I am not home when my bike is delivered ?
If you are not at home during the delivery of your e-bike, the delivery person will call you to reschedule for a day when you will be at home to receive the bike. The delivery will never be finalized if there is no one at home to sign for it.
Will I have to be present to sign for the package?
Yes! The carrier will not deliver unless you are there to sign, unless you authorize them to deliver without a signature. However, please note that the carrier will call you to schedule a delivery day/time that works for you.
Can someone else sign for the delivery ?
Yes, the signature doesn't necessarily have to come from you, and you can ask someone else to sign for you as long as that person is an adult.
What if there is shipping damage?
In extremely rare cases of shipping damage, please rest assured that Upway will take care of you under our Shipping Protection policy. If any issues occur during shipping, we will present you with one of three options:
- For non-repairable damage such as scratches, we will credit you back as warranted
- For functional damage, we will help you find a bike shop to get your issue repaired on our dime.
- Alternatively, we can do an exchange or return at no cost.
If your bike is delivered with any defects/damages, please immediately notify our support team via email to helpdesk@upway.shop, with photos.
carrier-specific questions
Seko
Seko is a global logistics company whom we partner with. Your shipment will likely be shipped with Seko if you live in an urban area and do not select our Express Freight option.
Your tracking link will appear as shown below. The tracking number consists of your order number and the SKU of the bike you purchased (US2931 and UAF01 in this example).
There is one very important thing to keep in mind for your selected carrier (Seko) however. At the top of the screen, there will be an Expected Arrival date. Please do not rely on this date - this is simply the estimated date for the package to arrive at your local delivery terminal; at that point, the carrier will still have to call you to schedule a delivery day/time.
FedEx Freight
FedEx is one of the largest transportation companies in the world. They offer both parcel and freight service, amongst others. Their tracking for freight is the exact same as for parcel. We will typically use them if you select the Express Freight option and/or live outside of large urban areas.
READY TO FIND THE E-BIKE OF YOUR DREAMS?
At Upway, assistance is just a message, email, or call away. Our customer support team is here to help you navigate any questions or concerns. Explore our detailed Help Center for quick answers or use our Bike Finder feature to discover the perfect e-Bike match. Your journey starts with us, and we're here every step of the way.
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.