Upway sells electric bikes with a one-year warranty. The warranty guarantees the bike has no defects in materials or workmanship under normal use for twelve months from the purchase date by the original buyer. Another way to protect your electric bike is with e-Bike insurance, which we offer through our partners at Sundays at the time of purchase.
What Standards Ensure Refurbished E-Bike Quality?
Written by: Rémy Rossi | September 30, 2025 | Time to read 3 min
Learn about the high standards and long checklist before a refurbished e-Bike is ready to roll.
More about the Author: Remy Rossi
Rémy Rossi is a bike writer, mechanic, and educator who got his start in community-based bike shops and co-ops. With a decade in the industry, he still wrenches on bikes when he can and plays bike polo on a fixie.
Maintaining tight quality control and adhering to high standards are crucial when it comes to refurbished electric bikes. Riders can buy with confidence, knowing that their e-Bike was professionally certified and passed through an exhaustive inspection checklist. At Upway, there’s a long list of standards that a refurbished electric bike must meet. Every bike must pass tests for headset, stem, suspension, dropper posts, kickstand, brakes, entire drivetrain, motor, wheels, tires, cable routing, cockpit, charger, battery, lights, and appearance.
E-Bikes are reliably sourced & rigorously checked
Good starting ingredients lead to a great final dish. From the very start, Upway sources e-Bikes that are in good or like-new condition, from trusted brands, bike shops, and individual sellers. Also, Upway only accepts electric bikes with UL-certified batteries and electrical systems for safety and quality reasons. Even on the new models that have never been ridden, Upway conducts a complete inspection to double-check adherence to our standards and ensure great performance. UUpway does not accept especially old e-Bikes or models with missing components or structural damage.
Full inspection checklist & standards
The thorough reconditioning process at Upway follows a strict and comprehensive 50-point inspection. Below is a summary of all the standards and areas the mechanics must check, including any necessary repairs or replacement parts. Each bike includes its own inspection report that details this checklist, explaining any repairs that were made.
- Frame and steering: The frame, stem, handlebars, and handles are all in very good condition, securely tightened, and free from damage. Steering operates smoothly with no play.
- Brakes: The brakes are in excellent condition, with responsive levers, well-maintained discs, pads, and calipers, intact cables and housing, and properly sealed hydraulics.
- Wheels & tires: The wheels and tires are in very good condition, with tight spokes, proper air pressure, correct installation, and matching sets. Wheels are centered, true, free of play, and the hubs and rims show no damage.
- Drivetrain & shifting: The drivetrain is in excellent condition, with a well-aligned, lubricated chain, smooth-shifting gears, and properly maintained crankset, cassette, chainring, and pedals.
- Saddle: Saddle, seatpost, and clamp are secure and in very good condition.
- Suspension: The suspensions are in very good condition, functioning perfectly in all modes, with clean stanchions and leak-free seals.
- Battery: The battery is functional with at least 80% capacity, securely fastened, and accompanied by a compatible, working charger and appropriate keys.
- Motor: The motor is fully functional, providing electrical assistance, with secure mounting, working electronic connectors and sensors, and correctly aligned speed sensors. Lights, console, and display are fully functional, showing motor and battery information, with bike software up to date.
As a final check, a senior mechanic ensures that all accessories, safety features, and the bike stand are secure and functional. The bike will be clean, free of residues, and successfully test-ridden under real conditions. By satisfying all these requirements and standards, the bike can be covered by our 1-year warranty, including all electrical and mechanical components and ensuring e-Bike quality.
Browse models from top brands, including Cannondale, Gazelle, Riese & Müller, and more.
Browse models from top brands, including Cannondale, Gazelle, Riese & Müller, and more.
Frequently Asked Questions
What is the warranty on Upway bikes?
Where does Upway get its bikes?
Upway sources its electric bikes from a variety of channels. We get many of our bikes directly from manufacturers that have bikes they want to send, overstock, or last year’s models. We also receive e-Bikes from bike shops across the country and individuals looking to give their used e-Bikes a second life.
Key Takeaways
- Upway only sources high-quality e-Bikes with UL-certified batteries and intact components for safety and reliability.
- Every bike undergoes a 50-point inspection covering frame, brakes, drivetrain, motor, battery, lights, and more.
- A final test ride and inspection guarantee bikes meet performance standards and qualify for a 1-year warranty.
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