How To Trade In Your Giant E-Bike

Selling a used e-Bike can be a bit of a pain. You list it on local marketplace groups, hoping you have priced it correctly and that someone will be interested, but the hassle doesn’t stop there. When someone expresses interest in your bike, you have to deal with a lot of questions, haggling, and time wasters, and that’s if they show up at all.

But there’s a better way to sell your Giant Trance E+ or Reign E+ electric mountain bike. A trade-in skips all of that, plus you receive immediate store credit that goes towards a new model. You get a competitive offer based on your model, its condition, and current demand— all without ever meeting a stranger in a parking lot or navigating lengthy negotiations.

Upway has a wide network of partner shops all across the US where you can trade in your used Giant electric bike and receive store credit on the spot, helping you upgrade your ride and give a second life to your much-loved e-Bike. 

Here’s how to easily trade in with Upway and support your local shop:

1. Bring in your used e-Bike: Visit a participating bike shop with your Giant e-Bike. The retailer will use Upway’s real-time pricing tool to provide a fast, on-the-spot trade-in valuation.
2. Trade it in: Accept the offer and receive an instant credit toward the purchase of a new e-Bike at the same shop.
3. Give it a second life: Your used e-Bike is sent to our UpCenter, where it’s professionally refurbished and prepared for resale. By extending the bike’s lifespan, the program supports the circular economy while making high-quality e-Bikes more affordable for more riders.

The main things that affect the value of your Giant electric bike are its mileage, the condition of the frame, drivetrain, and battery is also a significant factor. A Reign Advanced E+ with the 560Wh EnergyPak holds value differently than an older Reign E+ with a smaller battery and more miles on a Yamaha PW-X motor. Model year also plays a role. For example, a 2023 Giant Trance E+ will typically outvalue a 2018 model with similar mileage.

Original purchase details help, too, in a smaller way. If you still have the receipt, manual, or original packaging, you might get a better offer. But it’s not a deal breaker if you got rid of the box years ago.

Wear and tear mostly gets a pass, such as scuffed paint, worn tires, or a chain that’s overdue for replacement. What tends to drag an offer down is battery condition and frame condition. Real structural damage is the one thing that hurts. If your e-Bike’s range has been dropping off, it might be time to replace your e-Bike battery before you trade it in, but you’ll have to weigh up the cost of a new battery to see if it’s worth it.

The first thing you need to do is click on the blue “Sell my bike” button at the top of the website. This will redirect you to a step-by-step process that starts with a form. Most people finish the form in under five minutes. It’s mostly photos and a few questions you already know the answers to. Upway’s team reviews everything and checks it against known specs for your model within 12 hours of you submitting the form.

Here’s roughly how it plays out once you get started:

1. Fill out details about your Giant e-Bike, including photos and mileage.
2. Get a trade-in offer within 12 hours, based on your specific model and its condition.
3. Accept the offer and schedule a free pickup.
4. Pack the bike using a DIY box, a local shop’s box, or Upway’s own packing kit.
5. Once your bike is inspected on arrival, payment gets triggered right away.

Upway has an age cutoff, only accepting electric bikes made after 2014. Giant is one of the brands it regularly works with, alongside names like Aventon and Gazelle.

When it comes to battery certification, it is important to know that Upway only works with certified Lithium-Ion batteries. A bike fitted with a non-certified replacement battery likely won’t qualify.

Include the charger and any battery or frame lock keys with the bike when trading it in. Missing frame lock keys may complicate the process.

A bike that’s been looked after will be better to trade in. This is one of the reasons why electric bike maintenance is so important.

Once you have your confirmed offer, it is valid for 14 days. After that, Upway may re-evaluate based on current demand.

Once your bike clears inspection, payment is sent via bank transfer, Venmo, PayPal, or Zelle, whichever you use most often. If you don’t act on it within 30 days, Upway will mail you a check instead.

From there, you might want to upgrade to a different Giant electric bike with more range or different features, or try a different brand. All pre-owned bikes resold by Upway undergo a 50-point mechanical inspection. Batteries with a capacity below 80% are replaced before listing. Your trade-in will follow these same standards.

Mountain bikers will find plenty of e-MTB options, from hardtails to full-suspension bikes. Commuters might prefer a city bike instead, and if timing works out, the sale collection is worth a look before you commit.