No, the E-Bike Finder, phone calls, and video calls are all free. There’s no obligation to buy just because you’ve used one of them.
All The Ways You Can Find Your Perfect E-Bike on Upway
Written by: Tom Fortune | September 15, 2026 | Time to read 5 min
Not everyone shops for an e-Bike the same way. Upway gives you several paths to the right one, from figuring it out yourself to talking with an actual person first.
More about the Author: Tom Fortune
Tom is a Brit living in the French Alps. When he's not creating written and video content for various brands, he's either pedalling or snowboarding around his local mountains. E-Bikes have unlocked the potential for Tom to explore Alpine terrain and get away from the crowded bike parks. He is only too keen to share his knowledge and experience with other riders.
Buying an e-Bike online can feel like a leap of faith if you’ve never done it before. Upway has several ways to put your mind at ease when buying an electric bike, ensuring you find your dream electric bike. Each of these methods allows you to stick to how you love to shop and buy your next e-Bike with confidence.
👋 Welcome to Upway!
Upway is your top destination for buying and selling e-Bikes online. Discover your next e-Bike at up to 60% off retail prices, available in new or like-new condition.
Use the E-Bike Finder
You can use the website’s search function, but if you’d rather not have to do a load of research and just answer a few questions, the Upway E-Bike Finder is the fastest way to create a shortlist. You work through a short set of questions about how you plan to ride, and it returns a personalized selection of bikes based on your answers instead of showing you the whole catalog.
This works best if you already have a rough sense of your budget and how you’ll use the bike, such as commuting, mountain biking, or hauling kids or groceries.
Schedule a Phone or Video Call
If you’d rather talk to a person before deciding, Upway’s team is reachable in two ways. You can call +1 (516) 469-7562 directly and talk through features, comparisons, or specific questions with someone on the spot.
If you want more than a chat on the phone, a video call gets you an expert walking you through specific bikes live on camera. This is closer to what you’d get when visiting a showroom, just from wherever you are. This is a good idea if you’re deciding between a few specific models and want someone to point out the differences with some context instead of reading spec sheets on your own. Schedule your call at your convenience, during a time slot that best works for you!
Visit an Upway Showroom
Upway has two physical showrooms where you can test ride bikes in person and take one home the same day. The Brooklyn, NY location is open six days a week, and the Redondo Beach, CA location is open seven days a week; both have expert mechanics on site and full local inventory. Before you head to the NY location, check out what’s in stock, you can also see what’s available in LA, too.
Every bike on the showroom floor has already gone through the same 50-point inspection as the bikes sold online, and prices are the same as those on the website, with no in-store markup. If you want to ride several bikes back to back before committing, this is the way to do it, and you walk out with a bike already tuned and ready instead of waiting on delivery.
Browse Upway’s Blogs and Guides
Upway’s blogs cover everything from model reviews to troubleshooting guides, put together by industry experts. If you know roughly what kind of riding you want to do, these guides take you straight to relevant options instead of making you dig through general listings.
Browse by Category or Brand
If you already have a brand preference, Upway has used and certified bikes from Aventon, Trek, Specialized, Gazelle, Giant, and dozens more, with the full brand list covering everything currently available.
Frequently Asked Questions
Do I have to pay to use the E-Bike Finder or book a call?
Can I test ride bikes before buying?
Yes, but only in person at the Brooklyn or Redondo Beach showrooms. Online orders come with a 14-day return policy instead, so you’re not locked in if the bike isn’t right once it arrives.
Are showroom bikes the same price as online?
Yes, showroom prices match what’s listed online exactly. There’s no in-person markup either way.
Key Takeaways
- The E-Bike Finder gives you a fast, personalized shortlist if you’d rather skip the research and just answer a few questions.
- Phone and video calls connect you with an actual person for guidance, while the Brooklyn and Redondo Beach showrooms let you test ride and take a bike home the same day.
- Upway’s blog guides and category pages are worth checking if you already have a rough idea of what you’re after and want to narrow things down yourself.
