All Upway e-Bikes come with a 1-year warranty that covers motor, brakes, and battery performance. If you wish to extend your coverage, you can add an Extend plan at checkout to protect your e-Bike beyond the standard 1-year warranty. For more comprehensive coverage from Upway, get a custom Sundays Insurance quote at checkout for theft, accident, or damage protection.
Can I Purchase an Extended Warranty For a Refurbished E-Bike?
Written by: Rémy Rossi | September 6, 2025 | Time to read 4 min
Worry less, ride more— Upway makes protecting your e-Bike simple with warranty, extended coverage, and insurance options.
More about the Author: Remy Rossi
Rémy Rossi is a bike writer, mechanic, and educator who got his start in community-based bike shops and co-ops. With a decade in the industry, he still wrenches on bikes when he can and plays bike polo on a fixie.
The peace of mind of an extended e-Bike warranty can help you ride worry-free and save you money in the case of malfunction or damage. Not only does Upway offer a warranty for all refurbished e-Bikes, but customers also have the option to add extended coverage or insurance plans. In fact, 17% of Upway buyers choose to add an extended protection plan when they purchase an e-Bike.
What does a warranty for a refurbished e-Bike cover?
A standard warranty for a pre-owned electric bike covers all electronic and mechanical components. Unexpected malfunctions or pre-existing issues are covered, and the warranty provider has your back. However, the warranty excludes misuse or normal wear and tear, such as drivetrain and tire wear, chain stretch, and brake pad replacement.
Extended warranty options for e-Bikes
If you want to go beyond the standard coverage for a refurbished e-Bike, Upway offers extended warranty options to match your exact needs, whether it's a cargo bike or commuter e-Bike. It’s available at the time of checkout via a simple process, and Upway buyers can choose to add an extended protection plan from our partners at Extend and Sundays.
Upway’s default warranty
Our limited warranty covers all electronic and mechanical components for one full year from your bike’s delivery date, giving you complete peace of mind. The warranty applies to all e-Bikes purchased from Upway and includes all electronic and mechanical components.
If an issue arises, contact us and we’ll coordinate with the Upway-partnered bike shop that’s closest to you to get it fixed quickly, or replace or refund you to fix the issue. The warranty does not cover normal wear and tear, misuse, or problems from improper maintenance or modifications. We partner with trusted bike shops across the country to support your trade-in and warranty needs—so you’re always in good hands.
Upway + Extend: extra protection for your e-Bike
Upway partners with Extend to give you the option of added protection beyond our standard 1-year warranty. Extend plans last 1, 2, or 3 years. They cover accidental damage from day one, like road hazards and crashes, but not motor vehicles. They also cover mechanical and electrical failures after the manufacturer's warranty ends.
You can add an Extend plan at checkout or within 30 days of purchase. Pricing is based on your bike’s cost and selected term. Once purchased, you’ll receive a confirmation email with plan details. Filing a claim is fast and simple— online 24/7 or by phone at (877) 248-7707. Most issues are resolved within minutes. If repairs aren’t possible, Extend refunds you the full purchase price of your bike.
You can add an Extend plan at checkout or within 30 days of purchase. Pricing is based on your bike’s cost and selected term. Once purchased, you’ll receive a confirmation email with plan details. Filing a claim is fast and simple— online 24/7 or by phone at (877) 248-7707. Most issues are resolved within minutes. If repairs aren’t possible, Extend refunds you the full purchase price of your bike.
Sundays e-Bike insurance
Sundays provides e-Bike insurance that offers full protection at home and away from home. Electric bikes can be large investments, and they’re worth protecting in case of accidental damage or theft. A Sundays policy covers incidents such as accidental damage and collisions with motor vehicles, malicious damage, vandalism, and bike theft at and away from home. The policy also includes 10% depreciation per year to keep your coverage costs low as your bike ages.
Many people opt for specific e-Bike insurance since e-Bikes are often excluded from existing plans. Homeowners' and renters' insurance may not cover your e-Bike. Or, they may only cover it up to low limits set for standard sports equipment. This often means limited reimbursement and will unlikely provide coverage for theft or accidents away from home.
If you’re not sure about which plan is right for you, our team will be happy to help. Contact us via email at helpdesk@upway.co, call us at (516) 469-7562, or chat with us online!
Frequently Asked Questions
What level of coverage do I need?
Does Upway offer a warranty?
Yes, all electric bikes sold by Upway come with a one-year warranty, guaranteeing the bike will be free from defects in materials and workmanship under normal use for twelve months from the date of purchase by the original purchaser. Another way to protect your electric bike is with e-Bike insurance, which we offer through our partners at Sundays at the time of purchase.
Where does Upway get its bikes?
Upway sources its electric bikes from a variety of channels. We get many of our bikes directly from manufacturers that have bikes they want to send, overstock, or last year’s models. We also receive e-Bikes from bike shops across the country and individuals looking to give their used e-Bikes a second life.
Key Takeaways
- Standard warranty covers all key components for one year, including electronics and mechanical parts, but excludes normal wear, misuse, or improper maintenance.
- Extend offers extended plans that add 1 to 3 years of protection: These plans cover accidental damage and mechanical or electrical failures after the default warranty ends.
- Sundays insurance protects beyond home, covering theft, accidents, and malicious damage, giving you full peace of mind wherever you ride.
