Upway sells electric bikes with a one-year warranty. The warranty guarantees the bike has no defects in materials or workmanship under normal use for twelve months from the purchase date by the original buyer. Another way to protect your electric bike is with e-Bike insurance, which we offer through our partners at Sundays at the time of purchase.
Do People Believe That Refurbished E-Bikes Are Good Value For Money?
Written by: Rémy Rossi | October 18, 2025 | Time to read 5 min
When more than 9 out of 10 riders say their refurbished e-Bike was worth every penny, it’s clear— the right choice is Upway.
More about the Author: Remy Rossi
Rémy Rossi is a bike writer, mechanic, and educator who got his start in community-based bike shops and co-ops. With a decade in the industry, he still wrenches on bikes when he can and plays bike polo on a fixie.
Just like a Michelin-starred tasting menu, the process of buying a refurbished e-Bike must be great from start to finish. That means enjoyable browsing for the right model, and most importantly, high customer satisfaction when the electric bike finally arrives and you start riding. But how do people actually feel about making the investment in a certified pre-owned model? We surveyed our customers and found that 92% of Upway buyers say their refurbished bike was “worth the price.” Here are tips on making the perfect purchase and getting the most out of your new-to-you electric bike!
What to look for when buying a refurbished e-Bike
Getting an electric bike that’s worth the money means finding a quality model that’s right for you. Buying from quality pre-owned e-Bike retailers like Upway ensures an excellent model protected under warranty, and the rest is up to you. I’ve written a simple guide to e-Bike types to help you get started!
Positive signs that a refurbished e-Bike is worthwhile include:
- The bike has undergone a professional 50-point inspection
- The battery has at least 80% of its original capacity
- From a reputable brand known for quality and availability of parts
- The bike has a clear provenance and is not stolen
- Has a warranty and return policy that provide buyer protection
- Purchase from sellers offering certified pre-owned bikes.
“Ordering my mountain E-bike, Specialized Turbo Tero 3.0 2024 was painless. The whole process was so easy, and communication at every step was thorough and concise. I received the bike in quality packaging and it was simple to assemble. The bike seems perfect in every way, showing not a single scratch on it. I am beyond impressed with everything."
Benefits of buying a refurbished electric bike
Purchasing a pre-owned model isn’t just nice to your wallet; it’s smart for the planet, too. As we all know, a product being “worth it” isn’t restricted to its price, and other factors can come into play. The combination of unbeatable prices, better sustainability, and peace of mind contributes to Upway e-Bikes feeling totally worth it to nearly all of our customers.
Here are the top benefits of buying a refurbished electric bike:
Here are the top benefits of buying a refurbished electric bike:
- Exceptional value: Enjoy up to 60% off leading e-Bike brands while experiencing premium features at a fraction of the cost.
- Sustainable choice: Opting for a refurbished e-Bike helps cut waste and lowers the carbon footprint compared to buying new.
- Reliable performance: Each Upway e-Bike is expertly refurbished and includes a one-year warranty for complete peace of mind.
"Great customer service. Everyone at Upway was very friendly and helpful. They went above and beyond, I would definitely buy from them again!"
What are customers saying about Upway?
But don’t just take my word for it— thousands of Upway customers have shared their honest experiences buying and selling used electric bikes. As one of the most trusted e-Bike retailers out there, Upway has a Trustpilot rating of 4.6/5 from over 16,000 reviews. Our dedicated support team is available to help with any questions or concerns throughout the entire process, so you end up with your dream electric bike and a smile on your face.
Shop Upway’s hottest deals with even more unbeatable prices!
Frequently Asked Questions
What is the warranty on Upway bikes?
What if there is shipping damage?
In extremely rare cases of shipping damage, please rest assured that Upway will take care of you under our Shipping Protection policy. If any issues occur during shipping, we will present you with one of three options:
- For non-repairable damage such as scratches, we will credit you back as warranted
- For functional damage, we will help you find a bike shop to get your issue repaired on our dime.
- Alternatively, we can do an exchange or return at no cost.
If your bike is delivered with any defects/damages, please immediately notify our support team via email to helpdesk@upway.shop, with photos.
Key Takeaways
- Real Value: Refurbished e-bikes from trusted sellers like Upway deliver premium performance for up to 60% less.
- Eco Wins: Choosing refurbished reduces waste and carbon emissions — a greener ride for a cleaner planet.
- Trusted Quality: Professionally reconditioned bikes, full inspections, and a one-year warranty ensure peace of mind.
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