FREE SHIPPING WITH CODE FALL*

Frequently asked questions

Can I get my bike delivered anywhere in the US?

Yes! We currently deliver everywhere in the Lower 48. Deliveries usually take between 24h and 72h in the North East, while we deliver in a maximum 8 days to the rest of the country.

Can I talk to an Upway expert about this bike?

Yes you can contact us via our chat (from 9am to 7pm ET), via email at helpdesk@upway.shop or you can schedule a call with one of our Upway experts using this link.

Why is the mileage that low and not sold as new?

We are selling second hand e-bikes. The previous owner can be a person but also can be a bike shop or the manufacturer directly. Indeed more than 50% of our stock comes directly from overstock of retailers/manufacturers, that is why the communicated mileage is often below 5 miles. You can find all these bikes here, these are all brand new bikes.

Is my bike under warranty?

Yes! A professional bike mechanic has repaired, inspected, and certified your electric bike, meaning we are happy to offer a 1-year warranty on the battery, the motor, and the electronics. If you experience any problems within the next 12 months after your purchase, please contact us via email: helpdesk@upway.shop.

Does the price include sales taxes? 

No. Your sales taxes will be calculated at check-out and vary per state. Meanwhile it is possible that you don't see any sales taxes applied to your purchase. Indeed, Upway being a brand new business in the US, we are required to charge sales taxes only as from a determined level of revenue collected per state. If you have any questions, don't hesitate to reach out at helpdesk@upway.shop or via our chat.

Does Upway take pictures of all their bikes?

Yes! The pictures you are seeing on the product page are the pictures of the bike you will receive if you purchase it. At Upway we truly believe in transparency and trust, so we decided to take the time to have at least 6 pictures of each bike we have in stock so that you know exactly what you are buying. If you have any questions or if you want more pictures, don't hesitate to reach out at helpdesk@upway.shop or via our chat.

Does my bike come with key(s) and chargers(?)

Yes! You will receive the key(s), charger(s), all the accessories you see on the pictures if there are some (rack, basket, bag, .. except the bike stand) and the user guide if we have it. 

How is my bike being shipped? Does it come assembled?

Your bike will be shipped via one of our trusted freight carriers. It will arrive 99% assembled, you will just have to install the pedals and set the handle bar straight with the tools provided and you are ready to go! Find more info on our blog article.

Don't see your dream E-Bike?

New e-bikes are added to our stock on a daily basis. 

Make sure you don't miss anything 

by setting up an email alert!

Find your 

perfect E-Bike

Answer just three questions, and you'll receive a 

personalized selection for your specific needs.

Sell your used E-Bike

Fill out a quick form and get a quote in less than 24 hours. Your e-bike will then be picked up for free. After confirming delivery, you'll be paid right away via Venmo, Paypal, or ACH direct deposit.

Aventon Soltera

Aventon Soltera

$999$1,199 new
-17%