Each customer is limited to 1 free return under the 14-Day Money Back Guarantee program. Each subsequent return is subject to a $250 fee.
What Does a Typical Return Window Cover for Online E-Bike Purchases?
Written by: Rémy Rossi | September 11, 2025 | Time to read 4 min
Not every ride is love at first pedal— thankfully, electric bike retailers like Upway give you time to change your mind.
More about the Author: Remy Rossi
Rémy Rossi is a bike writer, mechanic, and educator who got his start in community-based bike shops and co-ops. With a decade in the industry, he still wrenches on bikes when he can and plays bike polo on a fixie.
Sometimes, we can miss the mark on online purchases and have to return the product or exchange it. The convenience of online e-Bike shopping is a huge benefit, but skipping a test ride makes a perfect fit that much harder on the first try. Luckily for customers, certain retailers offer a return window for online e-Bike purchases. For example, Upway’s 14-day return covers full refunds, including pickup from your home. Buy with confidence and trust that Upway has your back if you’re not completely satisfied.
Do most e-Bike retailers have a return policy?
Most established e-Bike sellers offer return options, but the terms and conditions can vary. Some retailers offer a satisfaction guarantee that allows you to return the bike within a specified period— normally ranging from two weeks to three months. Typically, the bike must be in near-new condition, free of damage, and returned with its original packaging and accessories. Brand new products or e-Bikes bought directly from the manufacturer may have more generous return policies. Below are the return policies for some of the most popular pre-owned e-Bike retailers:
- Buycycle: File a claim within 48 hours— must meet certain conditions.
- The Pro’s Closet: 30-day return policy on complete bikes.
- Upway: 14-day return policy and free return shipping on all e-Bikes.
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How long do I have to return my e-Bike?
At Upway, every purchase is backed by our 14-Day Money-Back Guarantee. Customers have two full weeks to test out the electric bike and decide if it’s the right match. If it isn’t, just let us know before the 14th day, and you can get a full refund or make an exchange.
To make a return or exchange within the first 14 days, contact us through the chat feature on our website or email us. We’ll send you a prepaid shipping label and coordinate the pick-up of the bike at your house. Once your bike arrives back at our UpCenter and passes inspection, we’ll issue a refund for the full purchase price of the bike. Unfortunately, Upway doesn’t refund the original shipping fees incurred during the initial purchase.
Be sure that the e-Bike meets the return requirements:
- The bike must be in the same condition as when it was delivered.
- Fewer than 10 miles should be added to the odometer.
- The original packaging (including the bike box) must be used for repacking and shipping.
We make exchanges easy, too. If you’d like to swap your e-Bike for a different model, we’ll issue a discount code equal to the value of your original purchase, which you can apply toward your next order with Upway. Browse all styles of electric bikes, from cargo haulers to commuter e-Bikes and electric mountain bikes.
Do I have to pay for return shipping?
Upway customers receive a prepaid shipping label so they won’t have to pay for return shipping. Shipping costs are on us regardless of the reason you are sending back the bike, whether the frame size is wrong or you simply don’t love the e-Bike. Other retailers may only pay for return shipping for certain reasons. Below is a helpful video for repackaging the bike in the Upway’s box it arrived in.
Frequently Asked Questions
How many times can I use the 14-Day Money Back Guarantee?
Can I get a refund if my bike isn't shipped yet?
If your bike hasn't shipped, you might be eligible to get a full refund, including all the shipping fees. For this, you need to notify us via helpdesk@upway.shop before 8 AM the next business day after the order is placed that you'd like to cancel the purchase. Cancellations done after 8 AM the next business day are treated as returns.
Key Takeaways
- Most online e-Bike retailers offer returns, but policies can range from just 48 hours to 90 days.
- Upway’s 14-day return window includes free home pick-up and a full refund.
- Exchanges are easy— apply your bike’s value as credit toward a different model at Upway.
