Real Riders, Real Savings: Stories From Upway Customers Across the US
Written by: Rémy Rossi | November 2, 2025 | Time to read 4 min
From coast to coast, Upway riders are rolling with real stories of savings, sustainability, and second chances on two wheels.
More about the Author: Remy Rossi
Rémy Rossi is a bike writer, mechanic, and educator who got his start in community-based bike shops and co-ops. With a decade in the industry, he still wrenches on bikes when he can and plays bike polo on a fixie.
As the word spreads, satisfied customers and happy sellers help support the circular economy and e-Bikes all around the nation. These positive stories get around, with 15% of Upway customers finding out about Upway through a friend or family member. Here are a handful of recent stories from Upway customers— and you can write your Upway story next!
“I got great customer service! The email exchanges were informative and quick responses. I have received my bike, it has been put together, and it came with great information and reports of the life it has lived this far. I feel lucky to have a used and well-loved electric bike. Thank you, Upway!”
Happy Upway customers after purchasing e-Bikes
From our internal surveys and feedback forms, 90% of customers who bought an Upway e-Bike say they’d recommend the service to a friend. Whether it’s the unbeatable prices, attentive customer service, convenience, or a combination, it’s hard to say— but Upway riders are a happy bunch. Also, 92% of Upway buyers say their refurbished bike was “worth the price.” Upway provides e-Bikes at fair and competitive prices, making pedal-assisted riding more affordable for everyone.
"2 thumbs up! I ordered my Aventon Ramblas, and it arrived quickly and was packaged well. It was extremely easy to put together and looked like new. Beyond happy with my purchase and decision to work with Upway!”
Here’s a video about what YouTube E-Bike Commuting has to say about his experience buying an Aventon Aventure from Upway.
“I did not have to wait very long for my amazing bicycle to arrive. It was very easy to put together and charge up. The customer support folks were more than helpful and extremely generous with their time, patience, and professionalism. I couldn’t believe this business model was so satisfying. I recommend these guys wholeheartedly.”
Sell your e-Bike to Upway: Fast, convenient, get paid
Selling a bike by yourself can be a painful process, dealing with lowball offers, no-show buyers, expensive shipping, and general hassle. Upway makes it easy to sell your bike. Tell us about your bike and receive an instant, competitive quote. We’ll even send you a bike box and cover the shipping costs, including a $150 additional discount for your next purchase on Upway. Fast, hassle-free, and secure payment.
💸 Want to sell your electric bike?
- In case you didn't know yet, you can sell your e-Bike to Upway and get your cash in 3 simple steps.
- Want an estimation -> It takes only 2 minutes to complete this form.
Check out this video to watch YouTube Bike Hombre tell his honest story about selling his Velotric electric bike to Upway:
“Upway offered us a very fair price on our nearly new full-sized e-Bikes. We had tried to sell them locally but got no reasonable offers. When we ran across an ad for Upway on Instagram, we were skeptical, but decided to try them. The whole selling process was simple and communications were exceptional.”
—Bob Banker, Verified Upway seller, October 2025,
Want a spare battery, or is it finally time for a replacement? Browse Upway’s selection of high-quality Bosch batteries and electric bike chargers.
Key Takeaways
- Trust through experience: 90% of customers recommend Upway for its transparent, hassle-free process.
- Savings with sustainability: Certified pre-owned e-Bikes make premium brands affordable while reducing waste.
- Simple selling, instant rewards: Selling your used e-Bike to Upway is quick, fair, and earns you extra toward your next ride.
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