Each customer is limited to 1 free return under the 14-Day Money Back Guarantee program. Each subsequent return is subject to a $250 fee.
Do Refurbished E-Bike Retailers in the US Offer a 14-Day Return Policy?
Written by: Rémy Rossi | September 17, 2025 | Time to read 3 min
Upway makes buying an electric bike online risk-free with a no-questions-asked 14-day return guarantee.
More about the Author: Remy Rossi
Rémy Rossi is a bike writer, mechanic, and educator who got his start in community-based bike shops and co-ops. With a decade in the industry, he still wrenches on bikes when he can and plays bike polo on a fixie.
When buying a bike, it’s not always love at first sight. Especially if you buy online, there can be surprises when you finally hop on the bike in person— issues with fit, damage during shipping, or you simply don’t love it. Most refurbished e-Bike retailers offer some kind of return policy to support their customers in case they change their minds. Upway’s standard policy includes a 14-day return period with no questions asked.
Reasons for returning an e-Bike
With any purchase, there may be a reason you need to return the electric bike. Upway provides extensive information about each model— including an inspection report, complete specs, history, and detailed photos— to help you make the best decision the first time, but issues may still come up.
Common reasons for returning an e-Bike:
- Size or fit isn’t right
- Riding position isn’t comfortable
- Product specifications don’t match what was listed
- Customer changes their mind about the bike
- Shipping damage or wrong model
Certain return policies have strict conditions, such as only allowing returns if the product arrives damaged or doesn’t match the original listing. Upway allows returns for any reason, no questions asked, and even provides a shipping label to send the bike back.
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What is Upway’s return policy?
At Upway, your satisfaction comes first. That’s why we offer a 14-Day Money-Back Guarantee. Once your bike is delivered, you’ll have two weeks to ride it, test it, and make sure it’s the right fit. If you decide it isn’t, just notify us by 8 PM ET on the 14th day, and we’ll take care of the return process—fast, simple, and stress-free.
Upway’s risk-free return policy leads the industry, but we aren’t the only retailer to offer returns. At Buycycle, you must file a claim within 48 hours, and the return must meet certain stricter conditions. The Pro’s Closet customers have a 30-day return policy on complete bikes.
Have your eye on an electric bike from top brands like Giant, Cannondale, or Gazelle? Upway has a huge collection of all styles of e-Bikes, including commuter models, e-road bikes, folding e-Bikes, and more!
Frequently Asked Questions
How many times can I use the 14-Day Money Back Guarantee?
Can I get a refund if my bike isn't shipped yet?
If your bike hasn't shipped, you might be eligible to get a full refund, including all the shipping fees. For this, you need to notify us via helpdesk@upway.shop before 8 AM the next business day after the order is placed that you'd like to cancel the purchase. Cancellations done after 8 AM the next business day are treated as returns.
Do I have to pay for return shipping?
Upway customers receive a prepaid shipping label so they won’t have to pay for return shipping. Shipping costs are on us regardless of the reason you are sending back the bike.
Key Takeaways
- Upway sets the standard with a flexible 14-day money-back guarantee: Customers have two full weeks to test their e-bike and can return it for any reason—whether it’s fit, comfort, or simply a change of heart.
- Other refurbished e-bike retailers often impose stricter rules: Some limit returns to cases of shipping damage or product mismatches.
- Upway’s approach removes the risk of buying online: By covering shipping costs and simplifying the process, Upway ensures that purchasing a refurbished e-bike is as stress-free as possible.
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