All Upway e-Bikes come with a 1-year warranty that covers motor, brakes, and battery performance. If you wish to extend your coverage, you can add an Extend plan at checkout to protect your e-Bike beyond the standard 1-year warranty. For more comprehensive coverage from Upway, get a custom Sundays Insurance quote at checkout for theft, accident, or damage protection.
How Is Warranty Coverage Different For New vs. Refurbished E-Bikes?
Written by: Rémy Rossi | September 18, 2025 | Time to read 4 min
Upway’s warranty proves that pre-owned e-Bikes can be just as dependable— and sometimes better covered— than new models.
More about the Author: Remy Rossi
Rémy Rossi is a bike writer, mechanic, and educator who got his start in community-based bike shops and co-ops. With a decade in the industry, he still wrenches on bikes when he can and plays bike polo on a fixie.
One of the biggest benefits of buying a new electric bike is the generous warranty provided directly by the brand to the original owner (aka you). Brand-new models are eligible for warranties that cover the frame, structural components, and the electronics system. Warranties for refurbished e-Bikes can vary across retailers; Upway’s certified pre-owned warranty matches or exceeds some new bike warranties. Learn about the difference in coverage between warranties for new and refurbished e-Bikes— you might be surprised by just how similar they can be.
What is an e-Bike warranty? Brand-new vs. refurbished
Across the industry, most e-Bike brands offer 1- to 2-year warranties on major components such as the battery, motor, and controller when you buy a brand-new model. The warranty on the bike’s frame is often longer— many brands provide a lifetime warranty to the original owner on structural defects of frames and rigid forks. These warranties and any related claims are handled directly by the brand and its local dealer or bike shop.
That original warranty, however, doesn’t transfer when the bike receives a new owner. But refurbished electric bikes come with a separate warranty that stands behind the reconditioning process, encouraging buyer confidence. For example, pre-owned e-Bike retailers like Upway provide strong warranties on refurbished models due to their rigorous inspection and certification process. That said, most refurbished e-Bike warranties don’t include an option for a lifetime structural warranty on the frame and fork.
That original warranty, however, doesn’t transfer when the bike receives a new owner. But refurbished electric bikes come with a separate warranty that stands behind the reconditioning process, encouraging buyer confidence. For example, pre-owned e-Bike retailers like Upway provide strong warranties on refurbished models due to their rigorous inspection and certification process. That said, most refurbished e-Bike warranties don’t include an option for a lifetime structural warranty on the frame and fork.
Frame warranties are for new e-Bikes
A common part of warranties for new bikes and electric bikes is a long-term warranty on the structural components of the bike, meaning the frame and fork. Rigid forks are typically included in the structural warranty while suspension forks have separate conditions. The frame comes directly from the manufacturer, and many brands offer lifetime warranties against material or manufacturing defects. Often, owners must register their bike and frame within 90 days or so after purchase to activate the lifetime frame warranty. If your frame cracks, breaks, or suffers damage during normal use (not a crash, for example), it’s likely covered by the warranty. Since used bikes have a different owner than the original purchaser, the frame warranty does not carry over.
What are the warranties for new electric bikes?
Different top e-Bike brands provide different warranties on their products. If you buy an electric bike directly from one of the brands below, here’s what you can expect in terms of frame and electronics warranties:
- Trek: Lifetime warranty for framesets, including the main frame and rigid fork for the original owner. There’s a 2-year warranty for the motor and battery.
- Giant/Liv: Lifetime warranty for the original owner on frames and rigid forks, excluding downhill mountain bikes. E-Bike electronic components and the battery are covered for 2 years or a certain number of recharge cycles.
- Cannondale: E-Bike parts covered by the original manufacturer’s stated warranty of said part.
- Gazelle: 2-year warranty on the motor, display, rotation sensor, battery, and cycle controller. 10-year warranty on frame and non-suspension front forks.
- Aventon: Motor and drive system are covered for two years, and batteries have a 2-year warranty or up to 300 charge cycles, whichever occurs first. Accessories have 1-year coverage and there’s a lifetime structural frame warranty if the bike is registered within 90 days.
- Specialized: E-Bikes have a warranty for 2 years or 300 charge cycles for batteries. Lifetime warranty to original owner for Specialized frames and rigid forks if registered within 90 days after purchase.
- Rad Power Bikes: 1-year limited warranty by default on e-Bikes and components for manufacturing defects.
- Bosch batteries: Warranty guarantees capacity for the shorter of certain periods, 2 years or 500 full charge cycles.
Upway’s 1-year warranty
Every Upway e-Bike is protected by a 1-year limited warranty. This coverage applies to all bikes purchased through Upway and includes both electronic and mechanical components, so you can ride with confidence knowing we’ve got your back. We’ll handle the repair, replacement, or refund as needed. There’s no need to send your bike back— our team will coordinate with a trusted local bike shop to get you rolling again.
Please note that the warranty does not cover misuse or normal wear and tear, such as chain stretch, drivetrain wear, tire punctures, or brake pad replacement. These are normal parts of bike use and gradual wear rather than manufacturer defects or electrical issues.
Options for extended coverage
All e-Bikes sold by Upway come with a 1-year limited warranty, but there are easy, affordable options to extend coverage and protection of your electric bike. Our standard warranty covers all major components for one year. With our partners at Extend, you can add 1 to 3 extra years of protection, which will cover accidental damage as well as mechanical or electrical failures once Upway’s standard warranty ends. For even greater peace of mind, Sundays Insurance goes beyond the home to cover theft, accidents, and malicious damage. These extended warranty options are available at checkout when purchasing any e-Bike on Upway.
If you’re not sure about which plan is right for you, our team will be happy to help. Contact us via email at helpdesk@upway.co, call us at (516) 469-7562, or chat with us online!
Frequently Asked Questions
What level of coverage do I need?
Does Upway offer a warranty?
Yes, all electric bikes sold by Upway come with a one-year warranty, guaranteeing the bike will be free from defects in materials and workmanship under normal use for twelve months from the date of purchase by the original purchaser. Another way to protect your electric bike is with e-Bike insurance, which we offer through our partners at Sundays at the time of purchase.
Where does Upway get its bikes?
Upway sources its electric bikes from a variety of channels. We get many of our bikes directly from manufacturers that have bikes they want to send, overstock, or last year’s models. We also receive e-Bikes from bike shops across the country and individuals looking to give their used e-Bikes a second life.
Key Takeaways
- New e-Bikes often come with lifetime frame warranties: Many brands, like Trek, Giant, and Specialized, back structural components for life, while electronics and batteries are usually covered for 1–2 years.
- Refurbished bikes don’t carry over the original warranty: But certified retailers like Upway provide their own coverage to guarantee quality after inspection and reconditioning.
- Upway’s 1-year warranty rivals new bike protection: With options to extend coverage and add theft or accident insurance, buyers get peace of mind that goes beyond standard manufacturer warranties.
