Each customer is limited to 1 free return under the 14-Day Money Back Guarantee program. Each subsequent return is subject to a $250 fee.
Do Delivery or Shipping Issues Occur Often With E-Bikes Purchased Online?
Written by: Rémy Rossi | October 17, 2025 | Time to read 3 min
When your dream e-Bike ships to your door, it deserves first-class treatment. Here’s how Upway achieves 98% damage-free shipping nationwide.
More about the Author: Remy Rossi
Rémy Rossi is a bike writer, mechanic, and educator who got his start in community-based bike shops and co-ops. With a decade in the industry, he still wrenches on bikes when he can and plays bike polo on a fixie.
Buying an electric bike online can happen in just a few clicks, but what comes after? Unlike rolling out the door of your local bike shop, e-Bikes purchased online are shipped to your doorstep. Big boxes, heavy bikes, and shipping logistics are all pieces of the puzzle. Hiccups related to delivery and shipping can happen, although they are quite rare. To facilitate problem-free shipping and delivery, Upway uses custom bike boxes and 98% of our e-Bikes arrive without damage. Find out more about potential shipping issues and what to do in case there’s a snafu.
Are shipping problems common with electric bikes?
No, delivery and shipping issues aren’t an especially common occurrence with electric bikes, but they can happen. Delivery delays or bike damage are the most reported problems, often out of control of the original retailer. To ensure you are protected from any unexpected costs, buy an e-Bike from a seller like Upway, which provides shipping protection and a full-coverage warranty on every order.
In the grand scheme of things, the fact that e-Bike damage can happen is not all that surprising. Shipping logistics are complicated and the many stops along the way between delivery vehicles, handlers, and shipping docks opens up the possibility for a wrong step or damage. Electric bikes are especially large and heavy items with sensitive electronics or smaller parts that are more prone to damage from mishandling.
In the grand scheme of things, the fact that e-Bike damage can happen is not all that surprising. Shipping logistics are complicated and the many stops along the way between delivery vehicles, handlers, and shipping docks opens up the possibility for a wrong step or damage. Electric bikes are especially large and heavy items with sensitive electronics or smaller parts that are more prone to damage from mishandling.
🤝 Looking for a sweet deal?
Get an even better discount when you sell your old electric bike!
Click here for a price estimation!
How Upway ships safely
That’s why Upway uses custom-designed bike boxes that maximize protection and facilitate handling. A snug and tight fit inside the box reduces the overall box size— minimizing shipping costs— while keeping the used e-Bike as safe as possible and preventing parts from moving around.
What should I do if my e-Bike arrives damaged?
In the unlikely event that your e-Bike arrives with shipping damage or a defect, Upway’s customer support team is here to help. You can reach us through website chat, by email at helpdesk@upway.shop, or by phone at (516) 469-7562, Monday through Friday from 9 AM to 8 PM EST.
Shipping damage or product defects are covered under warranty and can be resolved quickly with Upway directly, or we’ll coordinate with your local bike shop to get you the help you need, on us. It’s easy to obtain replacement parts if necessary, such as chargers or other parts or accessories that may have been damaged. These are rare occurrences, but with so many e-Bikes coming through our UpCenter doors, we’ve seen it all and are prepared to assist you!
Protective bike boxes & secure packing
Here’s how to pack your e-Bike for parcel shipping when you sell your e-Bike to Upway or need to return an electric bike. We follow the same process when shipping out orders prepared at our UpCenters in Los Angeles and New York City, delivered all across the US!
Live near Los Angeles? Shop Upway LA e-Bikes and enjoy free unboxed delivery of your electric bike, no assembly required!
Frequently Asked Questions
How many times can I use the 14-Day Money Back Guarantee?
Can I get a refund if my bike isn't shipped yet?
If your bike hasn't shipped, you might be eligible to get a full refund, including all the shipping fees. For this, you need to notify us via helpdesk@upway.shop before 8 AM the next business day after the order is placed that you'd like to cancel the purchase. Cancellations done after 8 AM the next business day are treated as returns.
Key Takeaways
- 98% Damage-Free Deliveries: Upway’s custom-designed bike boxes protect your e-Bike from common shipping mishaps.
- Full Support & Warranty: If rare damage occurs, Upway’s team quickly resolves it through direct support or your local shop.
- Smart Shipping Design: Compact, secure packaging minimizes movement, reduces costs, and keeps your e-Bike safe in transit.
