Just your valid government-issued photo ID and the credit card you’ll use for the subscription. We’ll verify your identity and finalize your order (including the $100 deposit) on-site.
Rent your next e-Bike now
Starting at just $79/month
Available today in LA
The easiest and safest way to rent
Theft & damage
insurance included
Free 6-month
tune-up
3-month minimum, then flexible
Only $100 refundable deposit
Rent in 5 easy steps
Choose
Browse by monthly price and pick the one you love.
Book your free appointment
Reserve a time slot at our Redondo Beach UpCenter. Include the bike name in your reservation.
Appointment is 100% Free.
Visit & test ride
Take a test ride and get all your questions answered.
Decide & pay on-site
Only pay if you're ready to start your subscription. First month's payment is due at pickup.
Ride with flexibility
After a 3 month minimum, cancel anytime or swap bikes. No hidden fees.
A smarter way to ride an e-Bike
Rent with Upway Flex vs Buying
Rent (Upway Flex)
Buy an e-Bike
Low upfront cost
Insurance included
Maintenance included
Easy bike swap
Cancel anytime after 3 months
Ownership
Not sure which bike to rent? Visit us!
Visit our UpCenter in Redondo Beach and discover the perfect bike to rent. Our team will guide you and help you test the best options.
Questions
If you have any questions, please don’t hesitate to contact our Customer Success team at helpdesk@upway.shop for further assistance.
What should I bring to my appointment?
Is there a minimum subscription?
Yes, we ask for a 3-month commitment to get you fully acclimated to the e-bike lifestyle.
Can I swap my bike?
Once the initial 3-month period is over, you can change your bike and start a new subscription for a different bike.
What if I have an issue with my bike?
Contact us via the chat on the website or helpdesk@upway.shop! Warranty is included, and our team will get you back on the road quickly.
How do I return my bike?
Ready to wrap up? We require 14 days written notice before your next billing date. Just email us at helpdesk@upway.shop to schedule your return at our Redondo Beach UpCenter. Your subscription remains active until the bike, charger, and keys are returned.
What are the rules for theft protection?
To stay covered by our insurance, you must follow two simple rules: 1) Always lock the bike to a fixed, immovable object using a heavy-duty lock when unattended, and 2) Store the bike on private property overnight.
Can I use the bike for deliveries?
No. Upway Flex subscriptions are currently for personal use only. Using the bike for commercial delivery or business purposes is not permitted and will void your insurance coverage and maintenance plan.
Can I buy my bike if I love it?
Yes! If you decide to keep your ride permanently, we make it easy to transition to ownership. 25% of all your subscription payments to date will be applied as a credit toward the final purchase price of the bike.
How can I change the payment method?
You can change your payment method by logging into the subscription (link sent to you via e-mail after the order) or by contacting our support team at helpdesk@upway.shop