Most Frequently Asked Questions When Selling a Used E-Bike
Written by: Rémy Rossi | August 13, 2025 | Time to read 4 min
Got an e-Bike to sell? Upway makes it simple, fast, and stress-free— here’s everything you need to know.
More about the Author: Remy Rossi
Rémy Rossi is a bike writer, mechanic, and educator who got his start in community-based bike shops and co-ops. With a decade in the industry, he still wrenches on bikes when he can and plays bike polo on a fixie.
For more comprehensive answers to the questions below and many others, visit Upway’s helpful General FAQs page.
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Table of Contents
How do I sell my e-Bike to Upway?
Does Upway accept all kinds of e-Bikes?
What information should I share about the bike?
How do I find the total mileage of my bike?
How do I ship my electric bike?
What do I need to include with my e-Bike?
Can I get Upway credit when selling my bike?
Need more help? Here’s how to contact Upway
How do I sell my e-Bike to Upway?
Does Upway accept all kinds of e-Bikes?
💸 Do you want to sell your electric bike?
What information should I share about the bike?
Upon receiving the bike, we inspect it and make sure it matches your description before payment. If the condition of the bike does not match your description, we will contact you with the next steps. If the issues are repairable, we will offer an updated purchase price. But if the problems are beyond a certain level, we will contact you to arrange for the bike to be transported back at your own cost.
How do I find the total mileage of my bike?
Before selling your e-Bike to Upway, it's important to know its total mileage. For electric bikes with a display, navigating to the odometer page will typically show the total mileage somewhere on the screen. For bikes that don't have a screen, including many models from Specialized or Giant, you can easily check the total mileage reading using the smartphone app that connects with the bike. This Upway article includes specific directions for the most common brands.
How do I ship my electric bike?
The easiest and cheapest method is to order a box through us for free! We have our own boxes that we can ship to you for free (there's a $50 refundable deposit). Please note that the box will be shipped after you accept the offer, and it will take 2-5 business days to arrive. Remember to include the battery, all keys to the bike, and the charger in the box. Then we’ll arrange the shipment, and the carrier will show up on the scheduled day to pick up your bike.
You can also box the bike yourself or go to your local bike shop and have them do it.
What do I need to include with my e-Bike?
Can I get Upway credit when selling my bike?
Upway issues you a cash payment rather than store credit when you sell to us. That said, when you sell your used electric bike, you'll receive a $150 promo code to purchase another bike on Upway. Upway’s Trade-In Program offers in-store credit at participating partner bike shops across the country.
Need more help? Here’s how to contact Upway
Please feel free to reach out to our Support Team via this contact form or email (helpdesk@upway.shop) anytime! Our customer support team is available from 9am to 8pm EST on weekdays. Call us at +1 (516) 469 7562
Key Takeaways
- Upway accepts most quality e-Bikes made after 2017 with certified batteries—custom or damaged bikes aren’t eligible.
- Provide accurate details (mileage, condition, service history) for a smooth valuation and payment.
- Shipping is easy with free boxes, and includes all essential components—battery, keys, and charger—for full payout.
