PEACE OF MIND WITH UPWAY
Upway's 1-Year Limited Warranty
At Upway, we stand by the quality of our refurbished e-bikes with a simple, no-hassle 12-month warranty. If your bike experiences any defects under normal use, we’ll repair, replace, or refund it—your satisfaction is our priority. Our streamlined claims process makes it easy to get support: just contact our team, and we’ll guide you every step of the way. Trust in our commitment to your peace of mind and start your e-bike journey with confidence today!
Limited warranty TERMS
Coverage Period
The warranty covers defects for the first full year from the original delivery date. This allows our customers to enjoy the peace of mind with their e-bikes!
What is covered
The warranty applies to all e-bikes purchased from Upway - this includes all electronic and mechanical components. No matter what happens - we will have your back.
Claims Process
If a problem arises, just let our support team know via helpdesk@upway.shop and we will repair, replace, or refund to fix the issue! No need to ship the bike back to us, we will work with your local bike shop to get it fixed.
Exclusions
The warranty does not cover normal wear and tear, damage from misuse, or issues caused by improper maintenance or modifications.
Warranty Extension
We have joined forces with our partners Extend and Sundays Insurance if you're interested in coverage beyond our standard 1-year warranty. Learn more about these options here.
Why Wait? Ride Risk-Free Today
At Upway, we know buying a refurbished e-bike can feel like a big decision—that’s why we’ve got your back with our 12-Month Limited Warranty. Think of it as your shield against surprises, protecting you from defects and giving you the confidence to focus on the road ahead. We carefully inspect and restore every bike, but if something’s not right, we’ll make it right—repairing, replacing, or refunding as needed.
Our warranty isn’t just a promise—it’s proof that we believe in the quality of every bike we sell. No lemons, no worries—just smooth rides and the confidence that you’re covered. Ready to ride risk-free? With Upway, the only thing you’ll need to think about is where your next adventure will take you!
Bike shops that have partnered with Upway
What our customers say about their warranty experience
Still have questions? We’re here to help!
Our team of US-based experts is available 7 days a week to help you get the best price for your electric bike.