To join the network, your shop first needs to register with Upway. Once approved, we can start routing local customers to you for assembly, service, and warranty work depending on your location and capabilities.

Upway can send a range of work, including professional bike assembly, maintenance requests, diagnostics, and warranty-related repairs. The exact jobs depend on customer needs in your area and the type of support required for the bike.

For standard service work, the customer pays your shop directly unless otherwise agreed. For approved warranty repairs, Upway covers the cost and reimburses your shop directly, so the customer does not have to manage the warranty claim themselves.

When a customer contacts Upway with a warranty issue, our team first troubleshoots remotely. If in-person service is needed, we direct the customer to a partner shop and share our initial assessment. Once your team confirms the work needed, you send us the bill and we handle payment.

Yes. Any customer we send to your shop is also an opportunity for you to build a long-term relationship locally. Many partner shops use these visits to offer accessories, future maintenance, or additional services beyond the original request.

No. There is no cost to join the Upway partner network. We simply look for reliable shops that can provide high-quality service and support to our customers when needs arise in their local market.