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Frequently Asked Questions

Can I get my electric bike delivered anywhere in the USA? 

Yes ! We deliver everywhere in the US (except Hawaii and Alaska). Delivery within 7-10 business days.

Is my electric bike under warranty?

Yes! A professional bike mechanic has repaired, inspected and certified your electric bike. We offer a 1 year warranty on the battery, the motor, and general electronics of your electric bike. If you experience any problem in the next 12 months after your purchase, please contact us via email: .

Can I benefit from incentives or rebates?

Some cities and states offer discounts, vouchers or tax incentives for the purchase of electric bike. Depending on your location, the requirements may vary. Please refer to this blog article to get a more detailed view of the different incentives program in your region. We try to be as exhaustive as possible, but cities and states are launching programs or updating their requirements almost every month, so please don't hesitate to contact us regarding information about incentives in your region.

In case of an issue, who can I contact?

Please contact us via email: Our team will get back to you as soon as possible.

Do you have financing options? 

Yes, we offer Buy Now Pay Later and financing options via our partners (Klarna, Affirm, etc). You will be able to select your preferred option at the final of step of the purchasing process. Your total will then be divided in 2, 3, 4 or 10 equal installments with out without any additional fees, depending on the specific purchase. Depending on the option you select, you will have to fill out a bit of information required by our partners to qualify (more payment installments will often demand more information and have stricter requirements).

Where can I find the user manual of my electric bike?

Your bike is delivered with all the accessories provided by its former owner. With pre-owned/used electric bikes, the user manual is not always available or provided. To avoid excess paper waste, we choose not to reprint missing manuals. Most user manuals can be downloaded from the manufacturer's website. If you need help finding the user manual for your new electric bicycle online, please contact us via email: and our team will get back to you as soon as possible!

Does the price include sales taxes? 

No. Your sales taxes will be calculated at check-out and vary per state. Meanwhile it is possible that you don't see any sales applied to your purchase. Indeed, Upway being a brand new business in the US, we are required to charge sales taxes only as from a determined level of revenue collected per state. If you have any questions, don't hesitate to reach out at or via our chat.

Do you offer a Military or First Responder Discount?

We do! Please reach out at or via our chat to receive 5% off your purchase, up to $150.

Do you offer a Teacher Discount?

We do! Please reach out at or via our chat to receive 5% off your purchase, up to $150.

If you still have questions: 

Contact us via email :