Help Center

Yes! A professional bike mechanic has repaired, inspected, and certified your electric bike, meaning we are happy to offer a 1-year warranty on the battery, the motor, and the electronics. If you experience any problems within the next 12 months after your purchase, please contact us via email: helpdesk@upway.shop

Find more info here about our 1-Year Limited Warranty.

We'll make sure we can help you, either remotely or point you to a bike shop near you. If that doesn't work, we'll repair your electric bike from our workshop in Brooklyn, NY, and take care of shipping the bike back to you.