Help Center

Step 1: Send your request. Go to our dedicated page and fill out our 3 minute questionnaire to get your quote. Please contact us via email:helpdesk@upway.shop if you are happy with our offer.
Step 2: Prepare to ship your bike. Depending on your location, we'll suggest several pick-up/drop off solutions. Regardless, the shipping fees are on us (we do not take care of the costs related to packaging and protection. Please make sure to package it properly using foam padding, zip ties, and hub protectors to minimize any potential shipping damage. Damage caused due to improper packing will be deducted from our offer. Local bike shops regularly pack and ship electric and non-electric bikes).
Step 3: Collect your payment. Once we receive the bike, it will be inspected by our team of bike mechanics. If the condition of the bike corresponds with your description of your electric bike, you will receive the payment via bank transfer.

We accept all electric bikes purchased after 2016. However, we only accept top brands with certified Lithium Ion batteries. We reserve the right to refuse any electric bikes. Please be sure to accurately describe the condition of your electric bike (scratches, mileage, last service, etc.) so we can send you a fully informed offer. We will inspect the bike and make sure it is congruent with your description before payment. We do not accept electric bikes that have been modified.

Not yet! We are currently working on our credit policy.

Pick-up/drop off depends on your location. If you are close to our workshop in Brooklyn, NY (East Williamsburg), you can come and drop the electric bike off there or use our same day delivery partners (you won't need to box the bike - just protect the most vulnerable parts). If you live further than 200 miles from Brooklyn, NY, most local bike shops offer a pack and shipping service, which can offer you a bike box. Or you can order a shipping kit on our website.