Need help ? Contact us

Frequently asked questions

Where can I get help?

Don't hesitate to message us via the contact form here below or via email: Our team will get back to you as soon as possible. 

Can I see/test ride the electric bikes before the purchase?

For now, we are not allowed to provide test rides in our warehouse. We deliver everywhere in the country and offer a 14-day return policy on all bikes, no questions asked. We are currently working on allowing testings at our Brooklyn location. Stay tuned! 

I would like to call you, what is your phone number?

We do not provide inbound phone support. However, we are happy to reach out over the phone after you contact us via email: You can also contact us via our chat function.